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Frequently Asked Questions

Is my personal information safe?

Ordering is simple and secure. You will be directed to a secure SSL server to enter your credit card purchasing information to ensure a safe shopping experience. Processing is done through PayPal, who will handle all credit card details and authorization. This information will not be retained on this site.

How long does it take to get my order?

Once your order is received, the item will be created just for you. Your certificate will be personalized with the name of the gift recipient, if requested. To specify a name, enter this information in the text box included in the order process. Normally, your order will be shipped within 7-10 days. Some items take longer to make and will require additional time to complete. Receipt of the merchandise will depend on the shipping method specified in the order.

If this is a rush order, please use the contact form to include any additional instructions that were not previously indicated with your order. If there is an additional charge for expedited shipping, the charges must be paid prior to the shipment date. An invoice will be created for your convenience. For more information, see the shipping page.

How will I know if my order has been shipped?

You will receive an email confirming your order, including an email receipt from PayPal. You may track the status of your order by logging in to your account at this site to see if your order has been processed and mailed. Use your email address and the password that you chose at the time you made the order. Make sure that you included the proper contact information to avoid delays.

Do you share my information with other companies?

Any information provided by you is used for processing and delivery of your merchandise and to access additional customer services at this site, for your convenience. We are committed to protecting your privacy. This means that we will not distribute, sell or rent your name or personal information to any third party companies. For more information, see the privacy page.

What should I do if have a problem with my order?

If you have any questions or concerns, please use the contact form at this site to contact customer service and we will address any issues promptly. A phone number is also available for contact if needed. We care about our customers and want your shopping experience to be enjoyable and satisfactory.

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